Louis Gray hat sich darüber Gedanken gemacht, welche 10 Dinge Kunden von Unternehmen im Real-Time-Web erwarten:
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- We Want Access to Your Product As Quickly As Possible
- We Expect the Product to Work On Any Platform In Any Location
- We Want to See That You Allow for Feedback, Positive and Negative
- We Expect That You Respond to Your Customers, Quickly
- We Expect That You Join and Lead the Conversation
- We Want to See That You Continually Improve Your Product
- We Expect You to Use Your Product and Be Visible
- We Expect That You Will Embrace or Lead Standards
- We Expect You Are Driven By More than Money Alone
- We Want You To Treat Us As Informed Consumers and Partners
Den lesenswerten Beitrag finden Sie hier:
► 10 Rules for Today’s Consumers In the New World of Real-Time
via: netzwertig
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